Why am I unable to cancel the redeem request recently placed?
When a user places a redeem request, default status is in Pending, once the request is OTP Verified it moves to In Progress State. A user has an access to cancel a request placed only in Pending state until it is OTP verified.
If the user still wants to cancel the request when it is IN PROGESS state, he must immediate connect with our Support team to get the request cancelled on priority basis.
Note: Only Requests available IN PROGRESS can be cancelled by our Finance team if informed within a sufficient timeline.
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When I attempt to place a new redeem request, it shows an error that " A request is already in progress for redeeming the Cashback/Reward ", why?
This information is shown on the website when you have already placed a redeem request and it is neither Cancelled/ Completed yet. We recommend checking on Request History under My Account Section to check the current state.
How do I check my Redeem Request Status?
Click on My Account> Redeem History > All Current & Previous Redemption activity will be available. Details available under Redeem Request are Requested Redeem Account type (Bank/ UPI, Wallet, Voucher), Amount, Date of Redemption, UTR Reference No., ...
Why am I unable to withdraw my entire approved Cashback in Gift Voucher format?
Any amount available in the approved section can be redeemed in the form of Gift Voucher format, but it must be a whole number in multiples of 50's and 100's. For instance, if an approved amount of ₹78372.56 is available, redeem request for ₹78350 ...
How to add Bank details to place a withdrawal request?
When an approved cashback is available, to place a withdrawal request, you must set up the Payments methods for redeeming the cashback to such accounts. Click on My Account Section> Payment Settings> 1. Bank Redemption : Account holder Name > Bank ...
How can I redeem the joining Bonus?
Joining bonus earned on applying coupon code will be redeemed once your available cashback/rewards crosses the withdrawal limit of ₹99.