How do I contact your Support Team if I face any concern?
You may contact us directly via the Contact us Form available on our Website and select the appropriate Issue Type and write a brief description and submit. Our team will address the concern within 24 hours.
Alternately, you can drop us an Email to cs@paisawapas.com or Contact us on our Phone number 080-46805800 during 10:30 am - 07:30 pm (Mon - Fri). We are also available on Chat, Whatsapp, IM messenger, X, Instagram DM.
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How do I contact you if I would like to partner with you?
You may drop us an email with with the Business Proposition, Contact coordinates to business@paisawapas.com. Our Team will review and contact you shortly.
What should I do if my Gift Card is in Pending state for more than the estimated time?
Gift card upon purchases gets delivered to the recipient's email id immediately. However, it might sometimes get delayed during processing and may take approximately 20 minutes to get it in completed state. However, if the duration exceeds by more ...
Why am I unable to cancel the redeem request recently placed?
When a user places a redeem request, default status is in Pending, once the request is OTP Verified it moves to In Progress State. A user has an access to cancel a request placed only in Pending state until it is OTP verified. If the user still wants ...
Information about my delivery or refund status?
When you shop through PaisaWapas (PW), your order is placed directly with the partner site. For any questions about delivery, refunds, or exchanges, please reach out to the customer support of the site you made the purchase from. PW doesn’t handle ...
Will I get a refund if the wrong E-Gift Card is delivered?
If wrong E-Gift Card is delivered to you, contact us immediately on gc@paisawapas.com. A replacement E-Gift Card is issued to you after an internal verification and consulting with Brand. We have a no-refund policy whatsoever for all successful ...